Matcha Charm
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Shipping within Germany via DHL - Parcel
Free shipping for orders over €60. For orders under €60, shipping costs €3.90.
Shipping within Belgium, Netherlands, Luxembourg, France and Austria via DHL-Parcel
Free shipping for orders over €60. For orders under €60, shipping costs €7.90.
Shipping costs within the EU via DHL - Parcel are €7.90.
Shipping costs to Switzerland via DHL - Parcel are €15.
Returns
All purchased items can be returned within 14 days at your own expense, no reason needed. You can register your return in our returns portal. If you have any further questions about returns, please visit our FAQ Page.
Promotion: When returning a promotional item, all items included in the promotion must be returned.
Information on how to care for the material can be found here.
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Sign Up NowFREQUENTLY ASKED QUESTIONS
How long does shipping take?
The delivery time via DHL parcel is usually:
- 1-4 business days within Germany
- 2-5 business days outside Germany
In case of increased shipping volume, delivery time may be slightly delayed.
You can check the shipping status of your shipment at any time using your tracking ID.
If you ordered on the weekend, your order will only be processed on the following business day.
Note: For orders with different items, the delivery time of the product with the longer delivery date applies. You can always find this information with the respective product.
Is there a discount code?
As a member of our Hey Marly Club, you can collect points with every purchase, which you can later redeem for discounts in the online shop and in our store in Cologne. Also, sign up for our newsletter via email so you don't miss out on any offers and exclusive deals!