Right of Withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.
📦 Already received your package?
Submit your cancellation directly through our portal—there, you can easily cancel your purchase, generate a return label, and schedule your return:
👉 Submit your withdrawal & return here:
Please return the goods to us immediately, no later than fourteen days after you notify us of your cancellation. To meet the deadline, it is sufficient to ship the goods before the fourteen days have expired.
Note on return shipping costs: When using our returns portal, the following amounts will be deducted from the value of the goods to cover the shipping label:
- €5.00 for returns from Germany
- €11.50 for returns from other European countries
📬 Haven't received your package yet?
If you haven't received your order yet and would like to cancel the contract, please contact us directly using our contact form:
Consequences of Withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.
You must return the goods to us immediately and, in any case, no later than fourteen days from the date on which you notify us of your withdrawal from this contract.
Notify us of your withdrawal here: Right of withdrawal
The deadline is met if you ship the goods before the fourteen-day period expires. You are responsible for the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to assess their condition, characteristics, and functionality.