Returns Portal

Thank you for your order with Hey Marly, even if you now wish to return it to us. Simply enter your order number and postcode (or phone number) to request your return. We look forward to welcoming you back to our online shop soon.

Please note that your return is subject to a fee. A return label from the service provider DHL or Exporto (for customers from Switzerland) will be provided to you after completing the return registration. €5.00 will be deducted for shipping from Germany, €11.50 for shipping within the EU, and €18.00 for shipping from Switzerland.

If you have a complaint or questions, please contact our Customer Service Team in advance with your order number and informative pictures at the following email address: service@heymarly.com. Together we will find a solution for you. 

You can also find many answers in our Help Center. Feel free to take a look.

Tip: If you did not provide a phone number with your order, please use your postcode for identification. 

Do you want to return your sandal and received a free topping with it? Please remember to send this back as well.

Your Hey Marly Team
Sarah, Steffi, Claudia and Manuela